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Shipping Policy

Thank you for shopping with Doyaz. We are committed to providing a smooth and reliable delivery experience. Please review our Shipping Policy below before placing your order.

Order Processing

Once your order has been successfully placed and payment has been confirmed, it will be prepared for shipment.

Processing times may vary depending on product availability, order volume, weekends, public holidays, or other circumstances.

Once your order has been shipped, you may receive a shipping confirmation with tracking information, where available.

Please note that processing time is separate from the estimated delivery time.

Shipping Rates

Shipping costs, where applicable, will be calculated and displayed during checkout before you complete your purchase.

Shipping rates may vary depending on factors such as:

  • Delivery destination
  • Order size or weight
  • Shipping method
  • Courier service
  • Applicable promotions or free-shipping offers

Any available shipping options and associated charges will be clearly displayed at checkout.

Estimated Delivery Times

Estimated delivery times are provided during checkout or after your order has been confirmed, where available.

All delivery dates and timeframes are estimates only and are not guaranteed.

Delivery times may vary depending on the destination, courier service, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.

We will make reasonable efforts to ensure your order reaches you as quickly as possible.

Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for the courier's tracking system to update after receiving your shipment confirmation.

If you experience difficulty tracking your order, you can contact us through WhatsApp or the Store Chat.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Full name
  • Phone number
  • Street address
  • Building or villa number
  • Apartment or unit number, where applicable
  • City
  • Country
  • Postal code, where applicable

Doyaz is not responsible for delays, unsuccessful deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process.

International Shipping

International shipping availability depends on the destination and will be shown during checkout.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, such charges are the responsibility of the customer and are not controlled by Doyaz.

Customs procedures may also cause additional delivery delays that are outside our control.

We recommend checking your country's import requirements before placing an international order.

Delivery Delays

While we work with shipping providers to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Courier delays
  • Customs processing
  • Public holidays
  • Severe weather
  • High-volume shopping periods
  • Incorrect or incomplete delivery information
  • Government restrictions
  • Events outside our reasonable control

Doyaz is not responsible for delays caused by circumstances outside our reasonable control, but we will make reasonable efforts to assist you with delivery-related concerns.

Failed Delivery Attempts

If a delivery attempt is unsuccessful because the recipient is unavailable, the courier may attempt redelivery or provide instructions for collecting the package.

Customers are responsible for following the courier's instructions and providing accurate contact details.

If an order is returned to us because of repeated failed delivery attempts, refusal of delivery, or incorrect shipping information, additional shipping charges may apply if the order needs to be shipped again.

Lost Packages

If your tracking information shows that your package has not been delivered within a reasonable period after the estimated delivery date, please contact us.

We will review the shipment information and, where appropriate, assist you in contacting the courier or opening an investigation.

Please note that courier investigations may require additional processing time.

Damaged Packages or Incorrect Orders

Please inspect your order as soon as you receive it.

If your package arrives damaged, the product is defective, or you receive an incorrect item, please contact us as soon as possible through WhatsApp or the Store Chat.

Where possible, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos of the product and packaging

This information helps us review and resolve the issue efficiently.

Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Eligible return requests must be submitted within 15 days from the date the order is received, subject to the conditions stated in our Return & Refund Policy.

Please do not return any item without contacting us first and receiving return instructions.

Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request; however, once an order has entered the fulfillment or shipping process, we may be unable to modify or cancel it.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact Doyaz through:

WhatsApp: +971 50 712 5753

Store Chat: Available directly through our online store.