Return & Refund Policy

We want you to be satisfied with your purchase. Please review our return and refund policy below.

15-Day Return Policy

You have 15 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be in the same condition in which you received it.
• Be unworn or unused.
• Have all original tags attached.
• Be returned in its original packaging.
• Include a receipt or other proof of purchase.

To request a return, please contact us through:

• WhatsApp: +971 50 712 5753
• Store Chat: Contact us directly through the chat available on our online store.

If your return request is approved, we will provide you with the return instructions, including where and how to send your package.

Please do not send items back before contacting us. Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged or defective, or if you receive the wrong item, please contact us immediately through WhatsApp or the store chat so we can review the issue and provide an appropriate solution.

Exceptions & Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods, such as food, flowers, or plants.
• Custom-made, special-order, or personalized products.
• Personal care and beauty products.
• Hazardous materials, flammable liquids, or gases.
• Gift cards.
• Sale or final-sale items.

If you are unsure whether your item is eligible for return, please contact us through WhatsApp or the store chat before submitting your request.

Exchanges

The fastest way to receive a different item is to return your current item in accordance with this policy.

Once your return has been accepted, you may place a separate order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through:

• WhatsApp: +971 50 712 5753
• Store Chat: Available directly on our online store.