Terms of service
Welcome to Doyaz.
The terms “we,” “us,” and “our” refer to Doyaz. Doyaz operates this online store and website, including the information, content, features, tools, products, and services made available through it (collectively, the “Services”).
Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when accessing or using our Services.
Please read these Terms carefully. They contain important information regarding your legal rights, responsibilities, warranty disclaimers, and limitations of liability.
By visiting, browsing, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms or our Privacy Policy, please do not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you confirm that you are at least the age of majority in your country, state, province, or jurisdiction of residence, or that you have obtained any required consent to use the Services.
When browsing our store, creating an account, or placing an order, you may be required to provide information including your name, contact information, billing details, payment information, and shipping address.
You agree that all information you provide is accurate, current, and complete and that you have the right to provide such information.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account.
You may not transfer, sell, assign, or license your account to another person without our authorization.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display and describe our products as accurately as possible.
However, colors, dimensions, appearance, packaging, and other visual details may vary slightly from what appears on your device due to screen settings, photography, lighting, manufacturing variations, or other factors.
We do not guarantee that the appearance of a product on your screen will exactly match the physical product you receive.
Product descriptions, specifications, prices, and availability may be updated or changed at any time without prior notice.
We reserve the right to discontinue products or limit quantities offered to any customer, geographic location, or jurisdiction where permitted by applicable law.
SECTION 3 – ORDERS
Submitting an order constitutes an offer to purchase products from Doyaz.
We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases of product unavailability, pricing or listing errors, suspected fraud, payment issues, or other circumstances affecting our ability to fulfill the order.
An order is considered accepted once it has been confirmed and successfully processed by us.
Please review your order carefully before submitting it. Once an order has been accepted or entered the fulfillment process, we may be unable to accommodate cancellation or modification requests.
If we need to modify, reject, or cancel an order, we may contact you using the contact information provided when the order was placed.
Returns, exchanges, and refunds are governed by our Return & Refund Policy, which is available on our store.
Products purchased from Doyaz are intended for personal or household use unless otherwise agreed in writing.
SECTION 4 – PRICES AND BILLING
Prices, discounts, offers, and promotions may change without prior notice.
The price applicable to your purchase will generally be the price displayed at the time your order is submitted, subject to correction of obvious pricing or technical errors.
Unless clearly stated otherwise, product prices may not include shipping charges, customs duties, import fees, or other charges that may apply to your order.
Applicable taxes will be handled according to the laws and requirements relevant to the transaction.
Promotional campaigns may be subject to additional terms and conditions. Where promotional terms conflict with these Terms in relation to that promotion, the specific promotional terms will apply.
You agree to provide accurate, current, and complete payment, billing, shipping, and account information.
You confirm that you are authorized to use the payment method provided and agree to pay all valid charges associated with your order.
SECTION 5 – SHIPPING AND DELIVERY
Delivery dates and transit times shown on our store are estimates unless expressly stated otherwise.
We are not responsible for delays caused by shipping carriers, customs authorities, incorrect or incomplete delivery information provided by the customer, severe weather, government restrictions, force majeure events, or other circumstances outside our reasonable control.
We will make reasonable efforts to assist you if an issue occurs with the delivery of your order.
Responsibility and risk relating to shipped products will be determined in accordance with applicable consumer and commercial laws.
For more information, please refer to the shipping information provided on our store.
SECTION 6 – INTELLECTUAL PROPERTY
The Services and their contents, including trademarks, brand names, logos, text, graphics, photographs, product images, videos, audio, designs, layouts, software, and other materials, are owned by or licensed to Doyaz and are protected by applicable intellectual property laws.
You may use the Services for personal and non-commercial purposes only.
Unless expressly permitted by us in writing, you may not reproduce, copy, distribute, modify, publish, display, transmit, commercially exploit, create derivative works from, or otherwise use protected materials from the Services.
Nothing in these Terms grants you ownership or licensing rights in intellectual property belonging to Doyaz, Shopify, or any third party except where expressly stated.
The Doyaz name, logo, branding, product names, designs, and related marks belong to Doyaz or their respective licensors and may not be used without authorization.
Shopify names, trademarks, logos, and related intellectual property belong to Shopify or its licensors.
SECTION 7 – OPTIONAL TOOLS
We may provide access to tools, applications, features, or services supplied by third parties.
Unless otherwise stated, we do not control or operate these third-party tools.
Third-party tools may be provided on an “as available” basis and may be subject to separate terms, privacy policies, and conditions established by their providers.
Your use of optional third-party tools is at your discretion, and you should review the relevant provider's terms before using them.
We may introduce additional tools, features, services, or resources in the future. Unless otherwise stated, such features will form part of the Services and will be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to websites, applications, services, or content operated by third parties.
We are not responsible for the accuracy, availability, security, policies, products, or practices of third-party websites or services.
Accessing third-party websites is at your own discretion.
Before entering into a transaction with a third party, you should review its terms, privacy practices, return policies, and other applicable conditions.
Questions, disputes, or complaints regarding products or services supplied directly by third parties should be addressed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Doyaz is powered by Shopify, which provides the technology that enables us to operate our online store.
However, purchases made through our store are transactions directly between you and Doyaz.
Shopify is not the seller of the products offered by Doyaz and, to the extent permitted by applicable law, is not responsible for products purchased from us or for disputes arising directly from transactions between you and Doyaz.
Nothing in this section limits any rights that cannot legally be waived under applicable law.
SECTION 10 – PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy, which is available on our store.
Because our store is powered by Shopify, certain information may also be collected and processed by Shopify in connection with providing and improving the platform and Services.
You can review Shopify's Privacy Policy for information about Shopify's privacy practices.
Information may be processed by service providers located in countries other than your country of residence, subject to applicable data protection requirements.
Please review our Privacy Policy for more information about how personal information is collected, used, stored, and shared.
SECTION 11 – FEEDBACK AND REVIEWS
If you voluntarily submit reviews, comments, suggestions, ideas, photographs, feedback, or other content relating to our products or Services (“Feedback”), you grant Doyaz a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, adapt, and distribute that Feedback for legitimate business and promotional purposes, subject to applicable law.
You confirm that you own or have the necessary rights to submit such Feedback.
Feedback must not infringe the intellectual property, privacy, publicity, or other rights of another person.
Feedback must not contain unlawful, defamatory, abusive, obscene, fraudulent, misleading, or malicious content.
We reserve the right, where permitted by law, to moderate or remove content that violates these Terms.
You remain responsible for the accuracy and legality of content you submit.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
From time to time, our Services may contain typographical errors, inaccuracies, technical errors, or omissions relating to product descriptions, availability, pricing, promotions, shipping charges, transit times, or other information.
We reserve the right to correct errors and update information at any time.
Where permitted by applicable law, we may modify or cancel an affected order if material information relating to that order was incorrect.
If an order is cancelled after payment has been successfully collected, any applicable refund will be processed in accordance with our policies and applicable law.
SECTION 13 – PROHIBITED USES
You may access and use our Services only for lawful purposes.
You may not use the Services to:
- Violate applicable laws or regulations.
- Infringe intellectual property or other legal rights.
- Harass, threaten, defame, abuse, or harm another person.
- Submit false, fraudulent, deceptive, or misleading information.
- Distribute spam, unauthorized advertising, malware, viruses, or malicious code.
- Impersonate another person or organization.
- Collect personal information about others without lawful authorization.
- Attempt to gain unauthorized access to our systems or accounts.
- Circumvent security, authentication, access controls, CAPTCHAs, or other protective measures.
- Interfere with the functionality, security, or availability of the Services.
- Copy, scrape, extract, reproduce, resell, or commercially exploit substantial portions of the Services without authorization.
- Use automated systems in a manner that violates these Terms or interferes with the operation or security of the Services.
We reserve the right to restrict, suspend, or terminate access to the Services where we reasonably believe these Terms have been violated.
SECTION 14 – AUTOMATED AGENTS
This section applies to software, systems, bots, or services that access or interact with the Services autonomously or semi-autonomously (“Agents”).
Agents must not conceal their automated nature or impersonate human users.
Agents must comply with applicable technical restrictions, access controls, security measures, and instructions made available by Doyaz or our technology providers.
Agents must not bypass CAPTCHAs or other systems intended to distinguish human activity from automated activity.
We may restrict or block automated access where necessary to protect our customers, systems, Services, or legitimate business interests.
SECTION 15 – TERMINATION
We may suspend or terminate your access to all or part of the Services where permitted by applicable law, including where we reasonably determine that you have violated these Terms, engaged in fraudulent activity, interfered with the Services, or created a security or legal risk.
Termination does not affect obligations or liabilities that arose before termination.
Provisions which by their nature should continue after termination—including those concerning intellectual property, privacy, disclaimers, liability, indemnification, and dispute-related matters—will remain effective where applicable.
SECTION 16 – DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.
We do not guarantee that the Services will always be uninterrupted, error-free, secure, or available.
While we make reasonable efforts to ensure information on our store is accurate, we do not guarantee that all information will always be complete, current, or free of error.
Any warranties, guarantees, or consumer rights that cannot legally be excluded or limited remain unaffected.
Nothing in these Terms excludes rights you may have under mandatory consumer protection laws.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Doyaz and its affiliates, directors, officers, employees, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through them.
This may include, where legally permitted, loss of profits, revenue, data, savings, or other economic loss.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Your statutory consumer rights remain unaffected.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Doyaz and its affiliates, employees, contractors, agents, licensors, and service providers against third-party claims, losses, liabilities, or reasonable expenses arising directly from:
- Your material breach of these Terms.
- Your unlawful use of the Services.
- Your violation of another person's lawful rights.
Any indemnification obligations will apply only to the extent permitted under applicable law.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, severed from these Terms.
The remaining provisions will continue in full force and effect.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.
These Terms, together with policies and other terms expressly incorporated into them, constitute the agreement governing your use of the Services.
They replace previous versions of terms relating to the same subject matter to the extent permitted by applicable law.
SECTION 21 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is legally required.
We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of business, change of service provider, or other legitimate business transaction, subject to applicable law.
SECTION 22 – GOVERNING LAW
These Terms and your use of the Services will be governed by the laws applicable to Doyaz in the jurisdiction in which the business is legally established, together with any mandatory consumer protection laws that apply to you.
Any dispute will be handled by the courts or other competent authorities having jurisdiction under applicable law.
Nothing in this section limits any mandatory legal rights available to consumers in their country or jurisdiction of residence.
SECTION 23 – HEADINGS
Section headings are provided for convenience and organization only and do not affect the interpretation of these Terms.
SECTION 24 – CHANGES TO THESE TERMS
The most current version of these Terms of Service will be made available on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Services after revised Terms become effective constitutes acceptance of those changes to the extent permitted by law.
SECTION 25 – CONTACT INFORMATION
If you have questions regarding these Terms of Service, your order, or our Services, you can contact Doyaz through:
WhatsApp: +971 50 709 9235
Store Chat: Available directly through our online store.
Business Name: Doyaz